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Return & Exchange

Return & Exchange_OnSello

We want you to be completely happy with your new purchase. If you don't love it, send it back, it's that easy! We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase.

  1. Contact customer service with your order number, the merchandise you wish to return and the reason for your return by clicking here and filling out the form.
  2. You will receive an email with further information on how to complete your return within one business day.
  3. Please allow 2-4 days for us to process your return merchandise after it has been received.

We'll refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties or additional fees that may have applied to your order) upon receiving the return. 

If you need additional assistance with your international return, please contact


HOW TO EXCHANGE does not offer an exchange policy. We suggest you follow the return policy steps above for the items you wish to exchange and go to  to submit a new order for your new items.

Returns are easy,simply contact us for a returns number and send your items to our returns center for fast processing.We'll get you a replacement or refund in a snap.

OnSello is not responsible for any lost returns. We recommend a shipping method with a proof of delivery or tracking number.

*Your order number can be found in the upper right hand corner of your ship confirmation email.

**OnSello is not able to generate return labels for international shipments. International customers will be responsible for return shipments.

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